Privacy Policy

Privacy Policy

In this policy, "we", "us" and "our" refers to Gymea Lily Psychotherapy Centre (GLPC).

We are committed to protecting your privacy and handling personal information responsibly. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), applicable health records legislation, and the professional and ethical obligations that apply to psychologists and psychotherapists practising in Australia.

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our services. The most current version will always be available on our website.

Information We Collect

To provide psychological and psychotherapy services, we may collect personal information including:

• Your name, date of birth and contact details

• Emergency contact details

• Referral information

• Medical, psychological and health information relevant to your care

• Clinical notes and records

• Information provided through assessments, questionnaires and forms

• Information provided by parents, guardians, carers or authorised representatives where appropriate

• Information submitted through our website, email or online enquiry forms

We may also collect limited website usage information such as IP addresses, browser type, pages visited and general website activity.

How We Collect Information

We collect information directly from you when you:

• Contact us by phone, email or online enquiry form

• Complete intake paperwork, assessments or questionnaires

• Attend appointments

• Participate in telehealth services

• Communicate with us regarding your care

With your consent, we may also collect information from:

• General Practitioners

• Referring practitioners

• Other healthcare providers

• Schools, support agencies or other professionals involved in your care

We also collect website usage information automatically through cookies and website analytics tools.

Why We Collect Information

We collect personal information so that we can:

• Provide psychological assessment and treatment

• Communicate with you regarding appointments and services

• Maintain accurate clinical records

• Prepare reports, referrals or correspondence where appropriate

• Process billing and Medicare claims

• Meet our legal, ethical and professional obligations

• Improve our website and services

If you choose not to provide information relevant to your care, our ability to provide services may be limited.

How We Use and Disclose Information

Your personal information will generally only be used for purposes directly related to your care or where you have provided consent.

With your consent, information may be shared with:

• Your GP or referring practitioner

• Other healthcare providers involved in your care

• Parents, guardians, carers or support persons

• Schools or support agencies

• Medicare, health funds or funding bodies

• Lawyers, insurers or compensation providers where relevant

We will generally seek your consent before sharing information unless an exception applies.

Confidentiality and Exceptions

Information shared with your psychologist or psychotherapist is treated confidentially.

There are circumstances where we may be required or authorised to disclose information without your consent, including:

• Where disclosure is required by law

• In response to a subpoena, court order or tribunal order

• Where mandatory reporting obligations apply

• Where there is a serious threat to your safety or the safety of another person

• Where disclosure is otherwise authorised under relevant legislation

Where appropriate and lawful, we will endeavour to inform you if such disclosure is required.

Professional Consultation and Supervision

Psychologists and psychotherapists may consult with supervisors or professional colleagues as part of maintaining high standards of clinical care.

Where this occurs, reasonable steps are taken to protect your privacy, including removing identifying information wherever practicable.

Telehealth Services

Where services are provided via telehealth or other digital platforms, we use secure and reputable technologies wherever possible.

While reasonable steps are taken to protect privacy and confidentiality, internet-based communication carries inherent security risks and complete security cannot be guaranteed.

Clients are encouraged to participate in telehealth sessions from a private location using a secure internet connection.

Website Analytics and Cookies

Our website may use cookies and analytics tools to improve website functionality and understand how visitors use our website.

These tools may collect information such as:

• Browser type

• Device information

• IP address

• Pages visited

• Time spent on the website

• Referring websites

Most web browsers allow you to disable cookies, although this may affect website functionality.

Information Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored using secure electronic practice management systems, secure cloud-based services, telehealth platforms and, where applicable, physical records.

Access to personal information is restricted to authorised personnel who require access to perform their duties.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accessing and Correcting Your Information

You may request access to personal information we hold about you and request correction of inaccurate, incomplete or outdated information.

Requests should generally be made in writing. There may be circumstances where access cannot be provided, as permitted under privacy legislation.

Reasonable administrative fees may apply where extensive records are requested.

Retention of Records

Clinical records are retained in accordance with legal, regulatory and professional requirements applicable to psychologists and psychotherapists in Australia.

Records are securely destroyed or de-identified when they are no longer required to be retained.

Questions, Concerns or Complaints

If you have any questions, concerns or complaints regarding privacy or the handling of your personal information, please contact us.

Gymea Lily Psychotherapy Centre

170 Oak Road
Kirrawee NSW 2232

Phone: (02) 9545 4772
Email: mail@gymealily.org

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Last Updated: June 2026