Frequently Asked Questions
Fees & rebates
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If you are unemployed, a student or currently experiencing financial hardship, we have some therapists who offer limited bulk billing (no gap payment required) spots between 10 am - 2 pm.
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We are a private practice, so a gap payment is often required. Fees for a standard 50 minute session vary depending on which clinician you see. Medicare may provide a rebate for up to 10 sessions each year if you have a valid mental health treatment plan. You can read more about our fees and rebates here.
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All of our psychologists are registered providers with Medicare. You can receive a Medicare rebate under the government’s Better Access scheme if you’re referred by your GP under a mental health treatment plan, or if you’re referred by a psychiatrist or paediatrician.
If you provide us with this paperwork we can submit the claim to Medicare on your behalf, and Medicare will deposit your rebate for part of the session cost into the bank account you’ve nominated with them. Find out more information about Medicare's rebates here. If you’ve reached your Medicare family ‘safety net’ threshold for the year, the rebate may differ. Medicare does not rebate couples therapy.
In addition to mental health treatment plans, depending on your circumstances, you may also be eligible to access rebates or funding for therapy through:
Eating Disorder Plans
Complex neurodevelopmental conditions or eligible disabilities, including Autism Spectrum Disorder (ASD), developmental delays, intellectual disability, and related conditions.
NDIS (self-managed and plan-managed)
Victims Services
Department of Veterans' Affairs (DVA)
WorkCover and CTP claims
You can find more information about fees and rebates here.
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Attending sessions regularly means you’ll get the most from your treatment. We understand that sometimes life will get in the way of this, so if you need to change an appointment we ask that you provide us at least 24 hours notice. We do offer phone and video sessions as an alternative should you be unable to attend in person. As a courtesy we send an email appointment reminder 3 days before your session, and an SMS reminder 1 day prior. If you can’t make it, please get in touch with our Admin Team (Monday-Friday between 9am-5pm) to change your appointment time.
Fees for missed appointments and appointments rescheduled or cancelled with less than 24 hours notice may result in a late cancellation fee of $50. If you fail to attend your appointment without any notice, the full fee may be charged.
Please note that Medicare, private health funds and most third party payers do not provide a rebate for cancellation fees.
For any appointments on Mondays, notifications of any reschedules are to be received by the latest the Friday prior. Weekends are considered out of hours.
How does therapy work?
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During your first sessions, the focus is on getting to you and building a trusting therapeutic relationship. Your psychologist will explain how therapy works, discuss privacy, confidentiality and your rights and responsibilities as a client, and create a safe, welcoming space for you to talk openly. They will ask about your current concerns, personal history, and any challenges or symptoms you’re experiencing to better understand your needs. Together, you will map the work for therapy and discuss possible approaches, session frequency, and next steps. By the end of the initial 3 sessions, you’ll have a shared plan for moving forward and time to ask any questions. It’s normal to feel nervous at first, we’re here to help you feel comfortable, supported, and heard.
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Psychoanalytic psychotherapy is a form of therapy that focuses on deepening our understanding of ourselves—our experiences, relationships, patterns of behaviour, thoughts, and feelings. It explores how past and present experiences shape the ways we think, feel, and relate to others. Rather than simply offering explanations, this approach helps people work through the underlying issues that may contribute to distress, whether these appear as everyday struggles or more serious emotional difficulties. By reflecting on these patterns over time, therapy can support greater self-awareness, emotional growth, and the possibility for meaningful and lasting change. At its core, psychoanalytic psychotherapy aims to promote mental health through a thoughtful, compassionate process that helps people develop a deeper and more fulfilling way of understanding themselves and their lives.
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Psychotherapy can help people who are experiencing distress, as well as those who simply want to improve their quality of life and relationships. It may help with:
Anxiety, depression, and mood difficulties
Relationship problems
Family and parenting challenges
Loss, trauma, and adjustment to change
Personal growth, identity, and self-understanding
You do not need to be in crisis to benefit from psychoanalytic psychotherapy.
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Psychotherapy is not typically a form of crisis intervention and is not a substitute for emergency, hospital, or medical care in severe presentations. In times of acute crisis, immediate medical or mental health services may be more appropriate.
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Psychoanalytic psychotherapy is usually non-prescriptive and non-directive. Rather than giving advice, the therapist works collaboratively with you to explore patterns, feelings, and experiences. Over time, this process can lead to deeper insight, emotional maturation, and meaningful changes in how you understand yourself and relate to others.
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Therapy is essentially a thoughtful conversation where the therapist listens carefully and helps you explore your thoughts, feelings, and experiences. You may talk about what is happening in your life now, as well as important experiences from the past. Many people find themselves discussing things they may not usually talk about elsewhere because they are personal, complex, or difficult to share with others. Your therapist does not judge what is right or wrong for you, nor do they make decisions on your behalf. Instead, therapy provides a space where you can speak openly and reflect on what you truly think, feel, and want. At times, people feel confused or conflicted about themselves. A therapist may gently highlight patterns, contradictions, or feelings that arise in the conversation, helping you consider them more clearly. By keeping important thoughts and emotions in view, the therapist supports you in reaching your own understanding and making decisions that feel authentic and meaningful for you.
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A psychologist is a trained mental health professional who tries to make sense of your thoughts, emotions, and behaviours. Psychologists use psychological therapies (often called “talking therapies”) to help people work through difficulties, develop coping strategies, and improve wellbeing. Psychologists do not prescribe medication.
A clinical psychologist is a psychologist who has completed additional postgraduate training, such as a clinical Masters degree or PHD. They have supervised clinical training in the assessment and treatment of mental health conditions. Clinical psychologists often work with a wide range of psychological difficulties, including more complex presentations and diagnoses.
A psychiatrist is a medical doctor who has specialised in psychiatry. Because they are trained in medicine, they can diagnose mental health conditions and prescribe medication. Psychiatrists often work with people experiencing more complex or severe mental health conditions. Their training focuses primarily on diagnosis and medical treatment, including hospitalisation.
In many cases, psychologists, clinical psychologists, and psychiatrists may work collaboratively to provide the most appropriate support for a person’s needs.
Appointments
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We know that taking the first step to ask for help can be daunting and that the mental health care system can be difficult to navigate. To make the process a little less overwhelming we’ve outlined our intake procedure below. Our admin and intake teams are here to support you and answer any questions you may have along the way. On our appointments page we also have a step-by-step guide outlining the process.
The first step is to call the practice and talk to our admin team (or fill out our referral form on the website). During this call we will ask for some basic information about you, such as contact details, preferences and availability. We will also ask you some general questions about your current situation and the challenges you’re facing, what your needs are and if you have any concerns. This is so that we can determine which psychologist might be the best match for you and if we are able to offer the support you require. You can also fill out our intake/referral form on the website, where you can upload and attach referrals, mental health care plans, reports, insurance claim approvals etc., this helps streamline the process.
Based on the information gathered during the intake call, along with any other information you have shared with us, our intake psychologist will allocate you the most clinically appropriate psychologist. This is to help ensure that you receive care that is best suited to your specific needs. If we are unable to help, we’ll do our best to recommend alternative services that may be suitable for your needs.
Once you’ve been matched with a psychologist, we’ll help you schedule your initial appointment. You can choose between in-person, phone or video sessions, depending on what works best for you. We’ll answer all your questions and make sure everything is in place so that you’re ready for your first session.
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You don't need a referral to see a psychologist, but in order to access rebates through Medicare you do require a referral and a Mental Health Care Plan from a GP, psychiatrist or paediatrician.
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With most of our psychologists we are usually able to find an appointment within 1-2 weeks. We will always endeavour to book you in with a psychologist who has current appointments available, but also on an ongoing basis to ensure continuity of care.
Sometimes we have a waitlist for after-school appointments for children. Please contact us to find out more about this.
Who we can help
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Yes, several of our therapists have experience supporting couples and working with relationship concerns.
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Yes, several of our therapists work with children, and are specifically trained in child play-therapy.
Our infant mental health and child play therapists for under 5 years of age are: Vera Auerbach & Melissa Bedwell
Our child play therapists are (age 5-12): Vera Auerbach, Melissa Bedwell and Angelina Lim
Our Adolescent therapists (13+) are: Vera Auerbach, Sin Sze Hui, Stephanie Roemer, Melissa Bedwell , Helen Scott and Angelika Lim
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Yes, we offer psychoanalytic play therapy for children, as well as parent–infant psychotherapy. We can also support families with sleep and feeding difficulties, behavioural or compliance concerns in infants and toddlers.
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Our focus is on providing therapy/treatment rather than assessments. However, we do offer the following:
emotional assessments
and sometimes
NDIS assessments
memory assessments.
We don't offer:
Educational assessments (WISC/WIAT etc.)
ASD assessments like the ADOS
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Yes, we have a number of therapists who are registered to provide therapy for WorkCover and CTP claims.
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No, our therapists do not provide these services. However, if you are an existing client, some therapists will write a court report for you.
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No, we are not a registered NDIS provider. However, several of our therapists work with clients who receive funding through the NDIS, both self- and plan-managed, and we are happy to see this type of referral.
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Yes, we have therapists who can support families through a number of issues. However, we do not do court-ordered family therapy.
Booking in for therapy
Get in Touch
If you still have questions or thoughts, don’t hesitate to reach out. We will endeavour to respond within 24 - 48 hours. If you are a new client and you wish to make an appointment you can also fill out our referral form here.